WHAT SHOULD I DO IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT PRODUCT?

If you receive a damaged, defective or wrong item, please contact us within 24 hours of receiving your order. Ensure you include unboxing video and pictures of the product along with the original packaging. Contact us at support@shubhiva.com or whatsapp at 9940104663 and we will resolve the issue promptly.

IS AN UNBOXING VIDEO REQUIRED TO MAKE A CLAIM?

Yes, an unboxing video showing the product in its original packaging is mandatory for any claims related to missing items, leakage, breakage, or incorrect products.

WHAT SHOULD I DO IF THE PACKAGE APPEARS TAMPERED WITH OR DAMAGED UPON DELIVERY?

If the package appears tampered with or visibly damaged, please refuse to accept it from the delivery partner and report it immediately.

DO YOU PERFORM QUALITY CHECKS BEFORE SHIPPING?

Yes, we perform thorough quality control checks on all products before dispatch. However, in the rare event that you receive an incorrect or damaged item, rest assured—we’re here to help.

CANCELLATION

How do I cancel an order?

Please mail us at support@shubhiva.com or contact 9940104663 to cancel an order within 24 Hrs of order placing.  Item once shipped can not be cancelled.

For eligible cancelled order or failed online transactions, refunds are automatically processed to the source account in 7 working days